At Multichoice, we are committed to ensuring your satisfaction. If you are not completely happy with your purchase, our return policy provides an easy process for returns and exchanges. Please read the details below to understand our guidelines.

Eligibility for Returns

• Returns must be initiated within 7 days of receiving your order.
• Items must be in their original condition—unused, undamaged, and in the original packaging with all tags and labels intact.
• Custom-made or personalized products are not eligible for return unless they arrive damaged or defective.

How to Return an Item
1. Contact Us:
Notify our customer service team by emailing returns@multichoice.com or calling +234-903-593-3377. Include your order number and the reason for the return.
2. Receive Return Instructions:
Once your request is approved, we will provide the return shipping address and further instructions.
3. Ship the Item:
Safely package the item and ship it back to us. Please note that return shipping costs are the customer’s responsibility, except in cases where the item is damaged, defective, or incorrect.

Refunds

• Refunds are processed within 5-7 business days after the returned item has been received and inspected.
• Refunds will be credited to the original payment method used for the purchase.
• Shipping fees are non-refundable unless the return is due to an error on our part, such as sending a damaged or incorrect item.

Exchanges

• If you wish to exchange an item, please contact us to confirm availability.
• Exchanges are processed under the same guidelines as returns.

Non-Returnable Items
The following items are not eligible for return:

• Personalized or custom-made products.
• Final sale items or those marked as non-returnable at the time of purchase.

Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please notify us immediately. We will arrange for a replacement or a full refund at no additional cost to you.

Contact Us for Assistance
If you have any questions or need help with your return, please don’t hesitate to reach out:
Email: returns@multichoice.com
Phone: +234-903-593-3377

Thank you for shopping with Multichoice. Your satisfaction is important to us!